Skill With Stress Management How Do You Think, Feel And...

Skill to Develop – Stress Management A. Explore - How do you think, feel and behave when you use this skill? When I successfully use this skill, my thoughts become clearer which makes me feel great by lifting my mood and energy level. I feel as if I have more control of things in my life and that I have the ability to alter the course of my day rather than allowing the day to alter me. After I apply my own personal stress management techniques, I behave in a relaxed and composed manner and find that there are residual benefits such as a more restful sleep. 1. Cognitive Focus: Learning to listen and hear others Practicing stress management techniques assists me in maintaining good listening skills. Because I feel as if I have more†¦show more content†¦3. Action Focus: Choosing better responses to communicate understanding Because good stress management tends to improve my listening skills, I am better able to respond to what the other person is saying. Because I have been, actively listening, I respond appropriately and this makes the other person feel that I am more engaged and likeable. Doing, so opens the channels of communication between the individual I am engaging in conversation and myself. Active listening encourages better responses and equals better communication for everyone concerned. B. Identify: Provide your personal definition of stress management. Stress management is the ability of an individual to handle appropriately, life’s challenges in a healthy manner. It does not mean the total elimination or eradication of stress but rather not letting stress hijack your emotions. C. Understand: Describe the importance of stress management. Stress management is very important in our lives. Without proper stress management, life can very quickly become overwhelming and can cause negative side effects such as poor mental health, inadequate sleep, weight gain and physical manifestations of serious medical conditions. Managing stress allows an individual to achieve more balance in life and promotes healthier relationships with others with whom you come in contact, reduces illnesses and allows one to enjoy a fuller and richer life. D. Describe how to learn stress management. There

Google Management - 2214 Words

NYTimes.com March 12, 2011 Google’s Quest to Build a Better Boss By ADAM BRYANT Mountain View, Calif. IN early 2009, statisticians inside the Googleplex here embarked on a plan code-named Project Oxygen. Their mission was to devise something far more important to the future of Google Inc. than its next search algorithm or app. They wanted to build better bosses. So, as only a data-mining giant like Google can do, it began analyzing performance reviews, feedback surveys and nominations for top-manager awards. They correlated phrases, words, praise and complaints. Later that year, the â€Å"people analytics† teams at the company produced what might be called the Eight Habits of Highly Effective Google Managers. Now, brace yourself.†¦show more content†¦Those models often suffer â€Å"a lot of organ rejection† in companies, he added, because they are not presented with any evidence that they will make a difference, nor do they prioritize what matters. â€Å"Most companies are better at exhorting you to be a great manager, rather than telling you how to be a great manager,† Mr. Safferstone says. PROJECT OXYGEN started with some basic assumptions. People typically leave a company for one of three reasons, or a combination of them. The first is that they don’t feel a connection to the mission of the company, or sense that their work matters. The second is that they don’t really like or respect their co-workers. The third is they have a terrible boss — and this was the biggest variable. Google, where performance reviews are done quarterly, rather than annually, saw huge swings in the ratings that employees gave to their bosses. Managers also had a much greater impact on employees’ performance and how they felt about their job than any other factor, Google found. â€Å"The starting point was that our best managers have teams that perform better, are retained better, are happier — they do everything better,† Mr. Bock says. â€Å"So the biggest controllable factor that we could see was the quality of the manager, and how they sort of made things happen. The question we then asked was: What if every manager was that good? And then you start saying: Well, what makes them thatShow MoreRelatedManagement and Leadership Paper on Google1952 Words   |  8 PagesManagement and Leadership Paper on Google As with its technology, Google has selected to ignore standard wisdom in designing its business. Google started with seed money from angel investors and brought together two venture capital firms that are competing to fund its first equity round. 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The old style pyramid, where there is an absolute boss and it breaks down into a chain of command through the different levels of an organization, have been proven outdated on today’s business world. AlthoughRead MoreEssay on Google Case Study, Management2737 Words   |  11 Pages Google Case Study Taylor Anderson, Trenton Moses, Jacob Pyeatte, and Nicole Simon Southeast Missouri State University Abstract Google is a large corporation that leads the business world in providing a high-quality work environment for its employees. This paper will discuss the benefits Google provides to its employees, how the company is able to provide said benefits, and the human resource policies and strategies implemented within the company. Furthermore, this piece will offer answers to severalRead MoreHuman Resource Management at Google1183 Words   |  5 PagesGoogle is one of the multinational corporations with excellent human resource management. Critical analysis and global rating shows that it has a good corporate culture as far human resource management is concerned, and has kept improving over time. Its current status in which the employees’ involvement in overall decision making and production has significantly boosted its performance. By adopting participatory decision making, its daily value creation activities is subject to refined ideas fromRead MoreThe Importance Of Management At M cdonald s And Google Essay1600 Words   |  7 PagesIn what ways are management of companies different or how are they similar to one another? And what is the importance of management in how a company runs nowadays? Many of us question about why knowing the history of management is important to Managers? According to (Samson et al, 2012, Page 53) â€Å"A historical perspective provides a broader way of thinking; a way of searching for patterns and determining whether they recur across time periods.† In the history of management, many trends have appearedRead MoreGoogle s People Management Division On The Topic Essay2789 Words   |  12 Pagesresearch, implementation, and review of Google’s people management division on the topic â€Å"Do Managers Matter?† Starting as soon as the early 2000’s but coming to full steam in 2009, Google’s people analytics group initiated a research project, deemed Project Oxygen, to investigate if and how management s tyle would potentially affect employees. Through lengthy data collection, Project Oxygen members discovered that a certain eight management characteristics resulted in a noticeably larger gain in

Brain †Psychology Free Essays

The brain works together in a mysterious way. In 1981, it was discovered that the brain is actually split into two hemispheres, left and right. Each hemisphere of the brain processes information in its own unique way. We will write a custom essay sample on Brain – Psychology or any similar topic only for you Order Now Each side of the brain carries on it’s own set of task and duties it needs to accomplish, but at the same time, both parts still work together. When deciding on which hemisphere I rely on the most, it can easily be said that I use the left-hemisphere more so than the right. I am a very analytical person who is constantly trying to analyze and solve problems that arise.I’m very keen to detail and usually don’t understand the overall picture at first, but rather all the small details that make it up. Not only am I good with details, I’m also great at mathematics and subjects that require a lot of analyzing and paying attention to detail. The right hemisphere is what allows us to see the whole picture instead of the minor details. Even though the right hemisphere performs the simplest of task, if it is damaged, the person will not be able to recognize some aspects of speech. Looking back at my youth, I wasn’t really into solving puzzles or drawing, both of which the right hemisphere has domain over.It was interesting to read about the different brain hemispheres and how they work together, or in the case of â€Å"split brains† against each other. â€Å"Split Brain† is an operation that can be done, in which the corpus callosum is cut to control severe epilepsy. After the operation, the person basically has two brains that function individually on their own. The brain is such a powerful tool that it is amazing to see how much complexity there is to it.Coon, D. , amp; Mitterer, J. O. (2010). Introduction to Psychology. Belmont,CA: Wadsworth Publishing. How to cite Brain – Psychology, Papers

The Globe Sessions free essay sample

Sheryl Crow: The Globe SessionsAfter a three-year absence, Sheryl Crow returns to the music scene with her much awaited new release, The Globe Sessions, appropriately titled for the Globe Recording Studios where much of the CD was recorded.Though there is a 20-some year gap in age between us (and I can claim to be neither rich nor famous), I still feel that I can relate to this CD. With lyrics such as Somebody said you gotta get away/to wanna go back home again and Well, maybe nothing lasts forever/even when you stay together/I dont need forever after, Sheryl Crow could just as easily be an angsty teenager as an equally angst-ridden 36-year-old.Unlike her previous CD, The Globe Sessions, though still not overly cheerful, has a less angry and more reflective tone. It also has more of an acoustic than electric-guitar feel. It is not just a continuation, but an updated version of the old Sheryl Crow. We will write a custom essay sample on The Globe Sessions or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The Globe Sessions just proves that these last three years have passed for her, too.I dont mean to be gender- or age-biased but I would recommend The Globe Sessions to teenage girls. Thats not to say that others wont like it, but teenage girls is the only group I can really speak for. Trust me, you should buy this CD. Id give it five (out of five) stars, and besides, when have I led you wrong before? .

Why Britain Succeded in Colonising North America an Example by

Why Britain Succeded in Colonising North America The original owners of America are not well known. History however has it that several Indian tribal cultures lived in North America before the arrival of the first Europeans. Europeans only came to know of this new world in 15th century through a man known as Columbus (Krause, B. (2004). The first European explorers were the Scandinavians. This team was lead by Leif Eriksson and his men who later settled in north east coast of America. This opened up this continent for more visitors and explorers. With time, the English ruled this land and had greater possession compared to their rival parties like Spain, France and Netherlands. The reasons for this success are outlined below. Need essay sample on "Why Britain Succeded in Colonising North America" topic? We will write a custom essay sample specifically for you Proceed The English colonizers had a friendly way of treating the natives of the land (Wiki. answers, 2008). They dealt with them nicely and offered friendly terms. Some of the native inhabitants were given positions in leadership and the workers were paid well and promptly. This level of treatment was contrary to the styles of other colonial powers. England also introduced Christianity. This worked well because most of these native Indians believed in religion. They embraced Christianity because it explained their belief on the creation of the world. This gave English colonial power favor with the locals. English government exercised capitalism as a style of ruling. This encouraged many people to set up investments in the new colony in North America. This made it easy for the colonial rule to be put in place since many England citizens had occupied strategic locations in America. The government just moved in to take over the existing projects (Sparknotes 2008). English colonies had constant support from the motherland. This made the conquest very easy because key resources were sent from home. English colonies were governed by experienced staffs. These are people who must have held similar positions at home, and only got transfers to the new positions away from home. Success must have come to the English people partly because they had mastery of the terrain and geography of the new world. This strong geographical locale made it easy to maneuver during wars. They also found it easy to move from place to place. England as a country was more stable than other colonizers. Their good governance led by kings and queens provided a good economic backup during the conquest. Besides this, English army was also very strong and had superior weapons. These were used to fight the rival groups like France, Germany and also to fight against opposition from the native people. English people approached North America with an attitude of settling. This made the locals to accept them, compared to other powers that came with a mentality of getting gold and riches (NC encyclopedia. 2008). English middle class was wealthy and of great influence in the society. This made them venture out into the North America in pursuit of great opportunities. Their mother country later supported their initiative resulting into success of the colony. The naval force of England was also well trained and powerful. This team played a big role in concurring of the North American coast and in fighting other rival colonial powers (Bailey, T. Kennedy, D. Cohen, L 2000). Conclusion North America, earlier known as new land was discovered by ancient explorers. The first European power to settle in this zone was Spain. Even though hey were the pioneers, they later failed because their policies sidelined the natives of the land. England later succeeded in their conquest because they were friendly to the locals and also received support from home. Works cited Bailey, T. Kennedy, D. Cohen, L. (2000). The American pageant: history of the republic. Cambridge: Harvard University Press. Krause, B. (2004). American history. Cambridge: Harvard university press. NC encyclopedia. (2008). First English Settlement in the New World. Sparknotes (2008). The Early English Colonies Wiki.answers. (2008). Why were the English colonies in North America successful?

Maths Coursework Essays

Maths Coursework Essays Maths Coursework Essay Maths Coursework Essay In my investigation I plan to find out whether my theory that year 10 pupils are better at estimating the length of a stick than year 7 pupils. Plan- In my investigation I plan to use secondary data gathered from both year 7 and year 10 pupils, which I will then do a random sample of which will be used to find the mean, median, mode, range as well as standard deviation which I will then put into groups and frequency tables to compare and from this I will hopefully be able to come to a conclusion. Aim- I am hoping to find if the statement that year 10 pupils are better at estimating length than year 7 pupils is true and find different ways of proving this. I am hoping to find a mean for the both groups to compare where I will hope to find that the year 10 mean is closer to the actual value (1.36m) than year 7 pupils and this I hope will help me come to a fair conclusion. I am also hoping to find the standard deviation for both groups and hope to find that year 10 pupils will have a smaller standard deviation than the year 7 pupils because I believe it is more reliable because it shows less range which means all of the pupils have answered fairly similarly because a wide range means people where miles away with their guessing. Sampling- I will number each piece of raw data and then I will use the random search on my calculator. I will have to use a sampling because there is too much data to work with and it will be random to make it fair. Because I will use a random sample I will need to find a certain number of the population that I will randomly choose. So I need to find what proportion of year 7 and 10 pupils I will need. I have chosen to use 20%, which is 36 pupils so it is in the same proportion as the population, i have chosen 20% because i believe this number represents a fair selection of the population. To do this I will need to figure out how many boys and girls I will need to randomly select, first I will use the data of year 7 pupils, Year 7 Boys Girls Because I am working with this certain type of data which is given to me in people it means I cannot use decimal points so I will need to round the figures up and down. Boys Girls To select my 15 boys and 21 girls from year 7 I will use the random button on my calculator. To do this I have numbered all of my data values so they maybe selected fairly. I have done this because it is random and not biased towards anyone so it is completely random. Example- I used the random button on my calculator and the number 0.145 acme up so I looked through my data and looked for which record was given this number and then I recorded its gender which was female and then its estimate which was 1.50 then I repeated this process again using my calculator and the number 0.234 came up so I looked through my records and saw it was outside my range so I ignored it and when I came to the end and had found the number of females I wanted but not males I would simply continue until another male record came up ignoring the rest of the females. Year 7 Sample- Year 10 In year 10 there are 93 girls and 87 boys, because they are different values I will have to do a calculation to figure out the proportion of the population who will be included in my 20% (36 people). I will use the same method to do the year 10 pupils as I did with the year 7 pupils to make the investigation fair. Year 10 Girls Boys Again because I am working with data that in this case cannot be used with decimal places, so I will need to round them up and down. Boys Girls Year 10 Sample Because I have now randomly chosen a fair amount of both year 7 and year 10 pupils, I have now decided to find the mean, median, mode, range and standard deviation for the groups of year 7 boys and girls and year 10 boys and girls. Analysis of results To find out the standard deviation and the mean ( ) I will use my calculator, to find out the mode and range I can simply read off the answers and to find the median I will write down the values the find the answer. Year 7 Boys Girls Mean ( ) Median- Mode- Range- Standard Deviation (2d.p)- Year 10 Boys Girls Mean ( )- Median- Mode- Range- Standard Deviation (2d.p)- Because I am trying to find that year 10 pupils are better at estimating length than year 7 pupils I will need to find an overall mean, median, mode, range and standard deviation for year 7 and Year 10 pupils. Year 7 Mean ( )- Median- Mode- Range- Standard Deviation (2d.p)- Year 10 Mean ( )- Median- Mode- Range- Standard Deviation (2d.p)- Now I have decided to put my results in to graphs and frequency tables because I believe these will help me come to a fair conclusion. I have chosen to use standard deviation because it shows the average distance each data value is from the mean, which i believe will help me with my investigation and the mean will help me see what the average data value from the selected data is and i believe these will help me come to a fair conclusion. Conclusion- From my results I have proved my hypothesis correct because the mean of the year 10 pupils estimations is closer to the correct length of the stick, which is 1.36m. With the mean of the year 7 estimations being 1.43m the overall year 10 mean is 1.38m meaning that the year 10 pupils are better at estimating length than year 7 pupils. But the standard deviation of year 10 pupils is 0.22 with the standard deviation of the year 7 pupils being 0.13 this shows that the year 7 results are more reliable because the results are closer together showing a similarity in the answers and also showing that pupils in year 10 have estimated a wider range which is also shown in the range because the year 10 pupils have a much wider range meaning it is less reliable. This tells me that not all year 10 pupils are better at estimating length than year 7 pupils. So overall I believe the results of my investigation where inconclusive because although the mean of the year 10 pupils was closer to the actual length which does in a way prove that year 10 pupils are better at estimating length than year 7 pupils but the standard deviation shows how the year 10 pupils results are also less reliable than year 7 pupils results. So I believe that both of my results can cancel each other out leaving me no choice but to say the results of my investigation where inconclusive. Evaluation- I believe that the random sampling method that I used in my investigation worked very well as well as the way I chose the percentage of the population, which I planned to use. I believe there was nothing wrong with this method and if I was made to re-do this investigation I would have used the same method. The main point that forced me to come to the conclusion that my investigation turned out inconclusive was the results themselves because I am trying to prove that a certain group of people (year 10) is better at estimating length than another group of people (year 7) and with these results I found that some year 7 pupils where actually better at estimating length than some year 10 pupils even though the majority in year 10 where better at estimating length it meant that I could not say that all year 10 pupils where better at estimating length and shows how difficult it was to come to the conclusion with the results of the standard deviation to consider as well. Another thing I believe is that the mean is hard to come to a conclusion with because out of the whole of year 10 the mean was 1.38m which not 1 person in the year had as their estimate. If I done this investigation again I would choose a lower percentage of people to choose from like 10% which would have been 18 pupils and any pupils whos estimates where way out I would discard them or make sure they do not guess stupidly and this would make it easier to come to a conclusion.

Analysis Of Daisy Miller By Henry James English Literature Essay

Analysis Of Daisy Miller By Henry James English Literature Essay In the story Daisy Miller, written by Henry James, James tells a story about a young American lady named Daisy Miller and her family members who are vacationing in Europe. Daisy is vacationing in a new world and is trying to find a way to learn and adapt to her new surroundings. She is trying to fit in with the high class society but due to her lifestyles differences she is not accepted in their world. Based on the story one would assume that the cause of Daisy’s death is consequential; however, there are several given points that suggest it was purely by coincidence and could have happen to anyone. Henry James proves this by the use of characters, setting, and symbolism. The other main character focused is Winterbourne is a â€Å"27-year old expatriate American bachelor† (Collins 1). Winterbourne was raised and received most of his education in Geneva, he is considered to be fairly quiet but highly educated, he understands the European lifestyles but keeps his own opi nion. â€Å"Winterbourne has lost the capacity for love and he has lost the opportunity to come to life.† (Ohmann 3). Daisy is turned off by him because she views him as a person that doesn’t enjoy life. She feels like he would rather study and be serious then actually live his life. Winterbourne has an instant attraction to her innocence and beauty. However, Daisy sees him as being â€Å"stiff and lifeless† (Wardley 4). The chemistry between Winterbourne and Daisy is apparent but because of her flirtatious attitude he feels like it’s just a game to her. Although he is an American, he has the European attitude and shows his self to Daisy. This shows the two worlds that collided; Daisy the American and Winterbourne the European. The setting for the story takes place in Europe. The country is known for its well educated citizens, taste for fine art and respect for social societies. Daisy wants to â€Å"experience in Europe† (Deakin 5). She is amazed at the lifestyles of the high class society and is taken away by the historical buildings and the people. It makes her feel like she is important because she is able to experience such a once in a lifetime opportunity. The culture is â€Å"primitive and refined in a developed taste† (Scheiber 3). The atmosphere in Europe is cool and calm. Only the fanciest and most expensive are for the European society. Many of the people in Europe have parties where people are to dress up in some of their finest clothes and come to gather. At these parties, many just stand around talking among each other while they listen to music and have a few drinks. Many of the people who attend this parties are considered to be high class or rich folks. Daisy attends many of this parties but is often rude because she either leaves early to wander the streets with other gentleman or she spends all her time talking to people who are not considered to be fairly important.

Video games Essay Example | Topics and Well Written Essays - 750 words

Video games - Essay Example Infamous events have created widespread debates regarding the negative consequences of video game violence. For example, a national discussion began regarding what connection video games may have had to the 1999 Columbine High School massacre. Though many motivations were likely involved, it is not reasonable to identify precisely what motivated these teenagers to shoot their schoolmates and teachers but violent video games were mentioned as a contributing reason. With enhanced realism and the increasing tendency towards greater amounts of graphic aggression in games, people who play violent video games should be educated to the possible consequences. When video games first appeared around 35 years ago, they were simple and seemingly harmless. Atari introduced Pong during the 1970’s, a video game version of table tennis. Arcade games such as Pac-Man and Asteroids were popular in the 1980’s. The seemingly harmless nature of video games noticeably evolved to cartoon-like ghost chomping to blatant violence in the 1990’s. Mortal Kombat, the most popular game of 1993, featured accurate portrayals of human-like characters fighting bloody battles. The purpose of the player in the game, as the name suggests, was to kill the enemy. Violent games even more brutal than Mortal Kombat dominate the video game market today. Near the end of that 1980’s, a study tested 33 of Sega and Nintendo’s most popular video games determined nearly 80 percent were violent. (Dietz, 1998). The study also revealed that a troubling one-fifth of the games portrayed violence towards women. It has also been demonstrated that playing violent video games encourages the tendency of experiencing hostile thought patterns by means of the ‘semantic priming process.’ Current studies reveal that hostile behaviors occur during controlled studies using independent scientific methods and in daily life circumstances as well. The playing of violent video games un questionably was associated with an increase of violent behavior. Other studies were conducted which considered the video game patterns of university students throughout their four year career which demonstrated that when in a normal, dorm-room surroundings, playing violent video games over a four year period was the initiating factor in incidences of aggressive behavior. This increase happened, not just when playing of the game but during other aspects of their lives too. Both studies revealed that violent video games negatively affected a person’s current emotional condition and increases feelings of hostility. The similar findings of these studies give added credibility to the contention that exposure to violent video games promotes aggressive behavior. Though the inclination for increased violent behaviors cannot be scientifically proven on the basis of two studies, this evidence corroborates the results of similar research. (Calvert & Tan, 1994). When playing a video gam e that uses ‘first person’ interaction, the player typically chooses a character whose personality the player identifies with. By manipulating the action of their character a player usually tries to visualize the game from their character’s perspective. The player ‘becomes’ that character, which enhances the players enjoyment of the game. Anyone who has seen two teen boys, or their fathers, playing video games has witnessed them envisioning they are the character that they are controlling. The second rationale entails the

Balanced Whole System Parenting Essay Example | Topics and Well Written Essays - 500 words

Balanced Whole System Parenting - Essay Example This essay investigates the two sides of the argument concerning banning of Red Dye #40 in order to conclude on best scientifically acceptable option. Support for those in favour of banning Red #40 is based on an association of the food colouring with symptoms such as hypersensitivity in sections of the population. It is noted that Red #40 should be banned because of its side effects that include swelling around the mouth and causing hives for those who consume food dyed by the additive. The negative effects of Red #40 have also been experienced in children who have experienced extreme emotional reactions such as hyperactivity after consumption of the dyed food. The reaction is experienced a few hours after taking food with the affected children demonstrating violent disposition or lose self-control (Borg, 2012). Yu and Scherer (2007) support this argument noting elimination of the Red Dye #40 from food has been found to reduce the levels of hyperactivity, impulsivity, compulsive beh aviour and emotional difficulties. Additionally, some of the consumers buying this food and beverage with Red Dye #40 might not be aware of the effects even when there are labels indicating presence. Consequently, the most appropriate approach n dealing with the issue is banning Red Dye #40 to stop its sale in food stores. The argument against the banning of Red Dye #40 is based on refutations of some of the grounds used to call for the banning of the food-colouring additive. For instance, removal of Red Dye #40 from food should not be perceived as only means of eliminating hyperactive disorders for concerned children. This is because studies in this area have not been specific when assessing some of the symptoms.

Burger King HR Essay Example for Free

Burger King HR Essay Burger King is a Fast food restaurant first opened on December 4th 1945 in Miami, Florida by two gentlemen James McLamore and David Edgerton. However the first Burger King was not known as we know it today as it was firstly launched as Insta Burger King. Although it started off as a simple fast food service it is now a large international chain of fast food restaurants. To this day there are now more than 11,200 restaurants in 91 countries worldwide. Up until 1989 Burger Kings biggest competition was Wimpy until they were bought out by the largely growing Burger King. At present, Burger King is a major franchise across the world, also owning over two hundred Hungry Jacks restaurants across Australia. With over fifty years of experience Burger has vastly grown in the Fast food Industry and dominates a large market share along with other Fast Food restaurants such as McDonalds and KFC. Roles and Responsibilities In this section I am going to explore the different roles and responsibilities of the different positions available in Burger King. Roles and Responsibilities of a Manager A manager runs the business on a day-to-day basis and is responsible for specific tasks such as organising resources for the business. A Burger King Manager ensures Burger King runs smoothly and that employees are working well through monitoring their work and motivation. There are five key business areas that Burger King believe their managers need to focus on in order for their restaurants to be run efficiently and achieve high standards. These are: * Operations: Delivering top quality products and restaurant cleanliness * Financial Control: Maximising profits, controlling cash * People Management: Driving results through people; providing development training * Sales Building: Maximising sales at every opportunity * Customer Service: Delivering the Customer Promise 1 Burger King looks for people with passion for their work. Some of the key things Burger King looks for in their managers are: * Outstanding customer service * Great communication skills * Energy, enthusiasm and a hands-on approach * Ability to thrive in a team build working relationships * Responsible flexible 2 * The ability to problem solve Roles and Responsibilities of a Supervisor A supervisor has the power to give instructions, administer disciplinaries and is responsible for the work and conduct of other employees For Burger King supervisors this ensures employees are monitored and that Burger King runs smoothly. A supervisor is usually the first step away from management and can be promoted to management easily. However a supervisor does not have the authority to hire fire employees or the authority over budget. The role of supervisors at Burger King is to promote excellent customer service and that all brand standards are reached. They have to have the ability to motivate their workers and encourage team work especially at busy times throughout the day. Also a Burger King supervisor would need to carry out the instructions of managers and ensure that employees are working well and completing all tasks to the highest standards but in the quickest time possible. When talking to a Burger King employee he spoke about the five minute rule. This means that all food order had to be done in the period of five minutes otherwise a refund could be requested. This benefits burger king as it keeps the waiting time down to a minimum of 5 minutes and keeps the customers flowing in and out of the restaurants. Supervisors need to ensure that this rule is being met through motivation of workers so that profits are not lost. Roles and Responsibilities of an Employee An employee tends to complete the main day-to-day tasks of a business. Employees can either be working full time or part time. Full time workers usually work more than 40 hours a week and get certain benefits such as health insurance and a higher wage. Part time workers usually work less than 40 hours a week and get paid less than that of full time workers. Many people who work part time tend to do other activities during the week such as other jobs or higher education. Whether being a full time or part time employee both should receive the same benefits such as receiving same pay per hour and health plan. Burger King employees tend to do a variety of tasks such as serving customers, working in the kitchens and operating the tills. Employees of Burger King who operate the tills and take orders need to ensure they present themselves in a respectable way and are friendly and helpful as they will be interacting with customers on a daily basis. This helps Burger King to uphold their well known brand and business for themselves as they need to ensure that it is portrayed in the right way. Qualities for Burger King For every position in Burger King there are qualities that you will need to suit it. In this section Im going to explore the different qualities needed for the positions at Burger King. Qualities needed for a Manager To be a successful manager at Burger King you need to ensure that you are adaptable in all situations and have initiative needed to deal with tricky situations. Burger King looks for managers who have good communication skills and customer relations as they will be working with customers daily. Managers need to make sure that employees are enthusiastic and have energy as theyll be dealing with main aspects of the fast food restaurant such as cleanliness and the production of top quality products. Qualities needed for a Supervisor Burger King looks for commitment and responsibility in their supervisors. This is because they need to be there to supervise their employees to ensure that they are working well. Also make sure that all resources are available so that employees have the materials they need in order to work. Also a supervisor needs the confidence to be the voice of the employees and voice any worries to the manager so that customers do not bombard Burger King. Also, they need to be respectful and courteous when handling situations and motivating the employees as if not they will not be providing a good role model. Qualities needed for an Employee An employee needs to have a number of qualities in order to succeed at working at Burger King. Some of these qualities consist of: * Common Sense * Urgency * Flexibility * Customer Focus * Respect for others * Teamwork * Honesty * Pride in performance3 Employees will be either working with customers or in the kitchen. They need to ensure that their service is fast but of the best quality to withhold the Burger King fast food name. Employees on the tills have to make sure that they are friendly even when dealing with tricky customers and learn to be patient. Staff in the kitchens needs to be hygienic and be able to work under pressure when complying with the five minute rule. Qualifications needed for Burger King In this section I am going to explain the qualifications needed to fulfil the different job positions available for Burger King. Qualifications for an Employee For a new employee applying for a job at a Burger King fast food restaurant there is not any specific qualifications needed. As there is no true skill to being a till operative or part of their kitchen staff, Burger King focus more on the qualities and personalities of their employees, rather than what qualifications they may or may not have. I dont think it is essential for Burger King to have highly qualified till operatives and kitchen staff, as before they begin working in their specific area, they undergo extensive training. This training will teach all new employees how to get the most from their job and also how best to represent Burger King. Qualifications for a Supervisor For a Supervisor there are also no specific qualifications needed to carry out this position. However, Burger King does look for someone with previous experience of supervising a team. In the hierarchy of jobs in Burger King we can see that supervisors are only just above employees. This means that is only a small step to be promoted from an employee to a supervisor, or which their skills would already be from working in Burger King previously. I believe that Burger King should look for at least five A-C grades at GCSE level when recruiting a supervisor, as this shows that not only are the candidates good in these specific areas, but also have the drive to succeed and achieve highly. Burger King needs to have an enthusiastic supervisor who would be able to motivate a team to work well, not just someone looking for higher pay than a lower employee in the hierarchy. Qualifications for a Manager Like the employee and supervisor roles, managers also are not required to have any specific qualifications. However, similar to the supervisor position Burger King looks for previous experience of managerial work. This is essential as they need someone who would be able to deal with tricky customers and also a leader to motivate their team. Without experience, candidates may not be able to cope under pressure or realise the initiative theyd need to use in complicated areas. I think that it is essential for a manager to withhold at least five A-C grade GCSEs as it shows dedication and enthusiasm for their work. It may also benefit Burger King to advertise for people with a specific qualification in a managerial subject, such as Business Studies. This could only improve the running of the largely expanding fast food chain, as with more knowledge on businesses, more improvements can be made. Training Employee training is a necessity as it is a way in which your skills can be developed and motivation to be increased. Training relates to employees gaining specific skills and abilities to perform well in their jobs. Training at Burger King can vary depending on the position that is being fulfilled. For each member of the management team the fast food restaurant expect a minimum of 12 weeks on-job and off-job training. The usual on the job training programme for a manager during this period is shown below: Weeks 1-3 * Gaining Product Knowledge * Leaning the job of a crew member * Counter Service * How to make a whopper * Equipment Knowledge * Supervisory Skills Weeks 4-5 * Basic Food Hygiene * Supervisory Skills Course * Supervisor Evaluation (observation on the job) Weeks 6-8 * Shift Control Skills * Loss Control * Shadowing Manager * Daily Administration * People Management Week 9 * Food Safety and Product Quality * Basic Management Training Course * Roles and Responsibilities * Team Work * Customer Service Weeks 10-12 * Shift Running (Under Supervision) * Feedback on management Skills All employees who undergo training at Burger King are not charged however they are expected to fund for the normal living expenses such as commuting and accommodation costs. For new employees such as till staff and kitchen staff Burger King has a Right Track Training Programme to ensure they have the best start to Burger King. This training programme is a comprehensive induction and training programme covering everything from Health Safety and Food safety through to working in the dining area, front counter or kitchen and how to make each product. Through providing an induction to all new staff it allows new staff to see how theyll be working, where theyll be working and who their fellow employees are. Also how things are done to help them fit in. Burger King believes that all their employees will learn what they need to know by shadowing which is when they work alongside others as well as using their new interactive DVD Programmes. It would be beneficial for Burger King to carry out an appraisal system but instead of annually it may be more favourable for them to be carried out every few months. This would then help employees to see what they are working well at and what things to improve on; these could then be made into targets which success could result in promotion or pay rise. The quicker employees feel wanted, the quicker they are earning money for Burger King. From reviewing staff progress more frequently it may give employees more motivation to stay working at Burger King for a longer period as they now have aims and goals which could improve their career. This would mean less training costs for Burger King and also in the long run a low staff turnover. At present I believe the techniques that Burger King is using to train their employees and managers, such as shadowing and induction programmes are effective in what they are doing. However, if Burger King want to ensure that employees stay in the job for a longer period it may be beneficial for them to do other training techniques such as training weekends away. This will build team skills and also allow employees to interact with staff from other sectors in which they work in. Motivation in Burger King In this section I am going to explore the different motivational theorists and see how their theories affect Burger King. Motivation is having the desire and willingness to do something. A motivated person can be reaching for either a long-term goal or a short term goal. Motivation is important as if employees are motivated to work; it increases the quality of products and therefore the reputation of a business. This is a major factor within Burger King as they are known for a high staff turnover. However, if their staff were more motivated and saw the long term opportunities for working for Burger King, they may be more willing to stay on and try for promotion. Abraham Maslow- Maslows Hierarchy of Needs Maslows theory mainly revolved around psychology and stated that, As humans meet basic needs, they seek to satisfy successively higher needs that occupy a set hierarchy. This is Maslows hierarchy of needs: Maslow believes that when the first stage is completely fulfilled only then will an employee be motivated enough to step up to the next level and complete it. For example only when an employee has basic needs such as food drink and sleep will they then be able to progress onto their safety needs such as security, limits and protection. In terms of Burger King Maslows theory wouldnt largely affect them. However for all people to work well certain needs need to be fulfilled such as sleep, food and drink. For Burger King Employees I believe that they only really need to concentrate on the first two stages as many employees do not stay long and are only there for the short term. Burger King does provide good hygiene conditions and security. Belonging and Love needs arent really met as although they work in teams Burger King do not provide team building activities such as weekends or any social events. This theory mainly addresses the needs of employees. Frederick Winslow Taylor Taylors primary idea was that workers are mainly motivated by pay. Therefore his theory was that if you break down production into a set of small tasks and only pay for the amount of product each employee produces, this would motivate staff and increase productivity. At the beginning this seemed like a good idea as productivity increased and workers were only paid for how hard they worked. They began to build specialised skill for the specific area and businesses were more efficient as less staff were needed. However, employees soon became to dislike Taylors approach to motivation as they were given boring, repetitive tasks and were being treated no better than human machines. Certain aspects of this theory do apply to Burger King. Burger King pays their employees hourly, not piece rate, and has set areas in which people work- these can either be tills or kitchen staff. This provides competition between the two areas which can build motivation as to which area can work the best. However Burger King wouldnt realistically be able to pay employees on their productivity as each area has different tasks, some of which cant be measured, such as working on the tills. This theory addresses mainly the performance of employees. Frederick Herzberg Herzberg believed in a two-factor theory of motivation. Job Enlargement- Workers would be given a greater range of tasks to perform (not essentially more challenging) which should make the work more interesting. Job Enrichment- Involvement of workers being given a wider variety of more intricate, interesting and demanding tasks surrounding a complete unit of work. This should then give a greater sense of achievement. Herzberg used a survey to investigate what people liked and disliked about their jobs and with these results he put them into two categories; motivators and Hygiene Factors. His two factor theorem is shown below: Motivators Hygiene Factors Achievement Company Policy Recognition of achievement Supervision Meaningful and interesting work Pay Responsibility Interpersonal Relations Advancement Working Conditions For Burger King they need to ensure that all hygiene factors are covered so that workers feel safe and happy to be working in a clean environment. For example clean work surfaces and floors. Burger King does already achieve highly good hygiene factors however theyre not providing the best motivation. With this they dont have any achievement within their working days and simply work for pay. This lacks fun and could mean that employees would work better if they had something to look forward to. This theory addresses both the needs and performance of employees. PEST In this section I am going to explain how PEST affects the recruitment process in Burger King. From identification of a role to managing change inside the company PEST influences how Burger King plans and responds to these influences as it effects the entire recruitment cycle. Pest analysis is concerned with the environmental influences on a business. PEST is an acronym which stands for: P- Political E- Economy S- Social T- Technology When referring to pest you need to think about the following: POLITICAL Local Authorities Central Government Parliament Minimum Wage Base Rates Privatisations ECONOMIC/ LEGAL Laws Health and Safety Dismissals Monopolies Mergers and Takeovers Consumer Protection SOCIAL Trends Laws Habits TECHNICAL ICT Telecommunications Production Human Resources Marketing PEST can be used by businesses to review a strategy or position, direction of a company, a marketing proposition, or idea. Many businesses use PEST analysis for business and strategic planning, marketing planning, business and product development and research reports. PEST analysis is most helpful before completing a SWOT analysis (Strengths, weaknesses, opportunities, threats). PEST can essentially be useful when a business is expanding into new countries and markets as it helps guide a company from making costly mistakes, unfounded assumptions, and help effectively adapt well into a new environment, when considering recruitment and selection. Pest in terms of Burger King Political Minimum Wage- At present Burger King do comply with the national minimum wage, however if they were to expand into new countries the minimum wage may be different. If it were increased it would mean that Burger King would be paying more for staff and may have fewer funds for other factors of the business such as new technology. If the minimum wage was decreased then this would mean more funds for other factors of the business. Laws- Burger King needs to take into consideration different laws in different countries. In some countries the consequences of breaking these laws could be ominous especially in China where they use capital punishment. Also laws that in force who can be employed by Burger King, for example women and children. Economic Health Safety- Burger King need to ensure that their health and safety is of the highest standards. If Burger King were to expand into less developed countries it may mean that they need to improve their health safety aspects. Therefore they would need to consider training within their recruitment process. Monopolies Mergers Takeovers- If Burger King where to expand into other countries they need to ensure that there arent other fast food restaurants who dominate the fast food market as they are less likely to build there own customer base. Also less people would be willing to work for them compared to competing restaurants, which would mean Burger Kings recruitment levels would fall. However, if other countries have fast food restaurants that are not well known, Burger King may be able to takeover these smaller restaurants and expand the Burger King brand. Social Trends- Burger King needs to take into account what the favourite foods are in certain countries. For example the Whooper Burger may be favourable in certain countries but in others it may be the Cheese Burger. Habits- As Burger King operate in a number of countries they need to be aware of the language barriers which will occur. To ensure these are fulfilled Burger King needs to employee staff who speak the language of the country they are operating in. Therefore training aids would have to be converted into the chosen language. Technical ICT- As technology is always changing and more developed in certain countries, Burger King needs to ensure that they are up-to-date if they want to be the best fast food restaurant. For instance they need the best till operations so that transactions are fast and comply with the five minute rule. Also as technology changes it will affect the job training that Burger King offers employees. Production- If Burger King used advanced technology it may mean that they could produce their products in bulk and therefore save time and reduce the costs of their production. With production being affected Burger King would have to look at how to ensure consistency in training and staff development. Through using PEST Burger King can evaluate what areas they need to consider when expanding into new countries. It would be beneficial to use PEST as it would be easier for Burger King to adapt to new surroundings if they knew the trends and laws they need to abide to. This means that in the future they could expand into new countries with less difficulty. Recruitment Documents In this section I have created my own personal specification and Job description and will evaluate individually. Job Description Post Title: Manager Responsible to: Director External Contexts: Members of public and other stakeholders Internal Contexts: Other managers and all general staff Salary: à ¯Ã‚ ¿Ã‚ ½12,600 Job Purpose To take responsibility for your section by making key decisions, ordering goods and leading, motivating and training your team. To enthusiastically lead and motivate the restaurant team to achieve the highest standards levels of customer service satisfaction. Main Duties and Responsibilities * Manages all daily operations of Burger King to maximise sales and a positive customer experience. * Motivating and training your team to ensure the very highest standards are maintained. * Ensures great food is promptly delivered in a clean and inviting environment. * Take full responsibility for your section to ensure that all transactions run smoothly. * Ensures that each visit by a customer results in a friendly and personalised service. Rewards In return for your dedication and hard work we offer a competitive salary as well as the following benefits: * Medical and Dental insurance * Paid holidays * Vision Care * Life insurance * Bonus Program * Career Advancement Opportunities Analysis of Job Description A job description is a written statement of what a job holder does how it is done, why it is done and the skills needed to perform the job. These include the purpose, duties, equipment used, qualifications, training, physical and metal demands and working conditions. I have created a job description for a managerial position at Burger King. I believe that my job description is effective as the main purpose of it is to describe the roles and duties that the job position undertakes. These need to be in a job description so that the potential employee knows what duties they will be carrying out if they apply for the job. Also in my job description I have added in the rewards of working as a manager in Burger King so that new recruits can see what they will get in return for their dedication to the job. This is effective because it could persuade them to take the job as there are many benefits. I have chosen to layout my job description with headings and sub-headings for each section as it brakes down the information and provides a well ordered recruitment document. Also I researched into the types of job descriptions that Burger King use and used this as a template. Also, I have used the Burger King logo at the top of my document so that all candidates can see what the job is for, before actually reading it. By creating a job description it ensures that only people who believe they can complete the duties of a manager apply to the job and therefore do not waste the time of Burger King. Personal Specification Job Title: Burger King Manager Responsible to: Director Salary: à ¯Ã‚ ¿Ã‚ ½12,600 There are a number of qualities that we look for in our manager. These consist of: * Adaptable in all situations * Initiative to deal with tricky situations * Good communication skills * Good Customer Relations * Enthusiastic and energised * Flexibility * Team work * Respect for others * Pride in performance Burger King takes pride in being one of the leading fast food retailers. Our managers need to have the skills to motivate their team and the assertiveness to ensure all work is done smoothly. Also both written and communication skills will be required as you will be working with people daily and also need to write reports on your employees, to ensure that their progression is recorded. The relevant work experience that we look for is four or more years in a management or supervisory capacity in a restaurant or in the retail/ hospitality industry. Qualifications The qualifications we require for our managers are: * High school diploma or equivalent, with two years of college or equivalent preferred * Strong math and Windows-based computer literacy * Reliable Transportation * Open/Flexible Schedule Analysis of Personal Specification A personal specification is drawn up from the job description and describes the knowledge, skills and attributes that are essential to perform jobs. The criteria must be specific, measurable, and justifiable in relation to the job requirements. I have created a personal specification for a managerial position at Burger King. I have created my personal specification so that it relates to my job description and reflects the skills required for competency in the role, as directed in the job description. I believe that this is effective so that the skills on my personal specification relate to the job in hand. My personal specification is successful as is it contains both the skills and qualifications needed to comply with the job. These are needed in a personal specification so that potential employees know what they need to have a chance with getting the job. Without these, Burger King would get too many people applying for the job who are not suitable. I have chosen to layout my job specification with headings, sub-headings and bullet points for key information as this brakes down the information and provides a well ordered recruitment document. Also I researched into the types of job descriptions that Burger King use and used this as a template. Also, I have used the Burger King logo at the top of my document so that all candidates can see what the job is for, before actually reading it. By creating a personal specification it ensures that only people with the given qualities and qualifications apply to the job and therefore do not waste the time of Burger King. Interview Process In this section I am going to explain the preparation of an interview, what a good interview consists of and analyse an interview that was carried out. An interview is a conversation between two or more people where questions are asked by the interviewer to obtain information from the interviewee. Interviews can be divided into two rough types, interviews of assessment and interviews for information. Preparation for an Interview Before an interview can take place there are a number of factors that need to be considered. Firstly, a business needs to have already produced a job description and personal specification, to which they can compare the candidates qualities and previous work experience to. Not only can these documents help identify a candidates personality traits but also a guide to base the interviewers questions around. Before an interview can take place it is essential you know you are going to ask the candidate. These questions need to relate to all recruitment documents including the personal specification, job description and job advert as they focus on the type of employee needed for their company. The questions need to test the candidate on whether their skills are the best suited for the job in hand and to see how they compare to other potential employees. Questions for Interview It is vital that the right sorts of questions are asked during an interview as these will determine whether the candidate suits the job or not. To get the most potential from a candidate it is in the best interest of the business to ask both open and closed questions. A closed question limits responses to a set number of options, such as yes and no, however these could be used at the beginning of an interview to create a more welcoming atmosphere, for example, How are you? Open questions require the person answering to provide a response in their own words, for example, How would you motivate a team? These questions are essential to find out the most about a person including key areas such as skills, qualities and personality. The key to any good interview is to develop on the answers given by the candidate and extend the knowledge of that area, i.e. What examples could you give me of when you have carries that out? The questions asked need to be relevant to the position advertised which is why relating them to the recruitment documents are so important. If you are interviewing for a managerial position you wouldnt ask, How would you deal with difficult customers? as it is unlikely for a manager to spend much time communicating with customers. The Interview Task For this task we were put into groups and carried out a panel interview for a managerial post at Burger King. Before we carried our interview out for a managerial position at Burger King there were a number of factors we needed to consider: * What questions would be suitable and relate to the recruitment documents. * What were the main skills we were looking for to fulfil the position. * How did their personality reflect their interest in working for Burger King. * How were we going to judge their: Appearance Attitude Body language As the interviewers we decided that it was a necessity for us to dress smart as we would be representing Burger King. On our panel we had three people, all carrying out the same role of asking the candidate questions in turn. We used three people as we were interviewing for a managerial position, which we believe would require more than one opinion on the candidates. This way the interview is less biased towards the potential employee as there is more than one opinion. The type of questions we decided we were going to ask was: * Did you find us ok? This helped to create a welcoming atmosphere, to calm any nerves of the candidate. * How have leadership skills benefited you in your previous job? This helps the interviewer get a greater understanding of a candidates previous work experience. This could also be checked up on through references. * How do you think your managerial skills can help our business? This helps the interviewee voice the skills and qualities they could potentially bring to Burger King. This is an open question which candidates could go into depth with and best promote themselves. * What do you know about the history of the company? This allows the interviewer to see how much a candidate actually knows about the business of whom they may be soon working for. The more they know about the business suggests the more interested they of having a long-term career there. * If one of the workers was not working to the full of there potential, how would you motivate them? This is an essential question to be asked for a managerial position as they would be in charge of a team, or which they will need to motivate to work well. * If there was an unsatisfied customer, how would you deal with them? This can help the employer get a fuller understanding of how the candidate would work on the spot and in tricky situations. * If one of your employees were late more than once, how would you deal with this? This is a good indication of how the potential employee would discipline their staff. Analysis of my Interview During our five minute interview we were able to ask a variety of questions relating to the role of manager as Burger King. For this position, we were looking for a candidate with previous managerial experience, who had a keen interest in the history of Burger King and presented themselves well. Whilst carrying out the interview there were a number of things that our group did well: * Asked questions relating to the position of manager. * Asked both open and closed questions. * Kept eye contact with candidates whilst answering and asking questions. * Showed a keen interest in what the candidate had to say. * Had an open body posture, i.e. Arms on the desk not crossed. 1 http://www.burgerking.co.uk/CompanyInfo/careers/index.aspx 2 http://www.burgerking.co.uk/CompanyInfo/careers/index.aspx 3 http://teenzone.monster.co.uk/articles/fastfood/page4/

We Learn By Doing :: Education Teaching Teachers Essays

We Learn By Doing An old Chinese proverb states: Tell me and I forget. Show me and I remember. Involve me and I understand. In three short statements this proverb represents my outlook on education. Over-all my philosophy could be described as eclectic; nonetheless, the main emphasis I plan to make stems from progressivism. I also plan to incorporate behaviorism into my teachings and I will maintain an open mind throughout my teaching career in order to adapt to the needs of my pupils. Furthermore, I will increase my professional status by continuing my education and by becoming involved in established associations. I’ve made my athletic career by imitating the elite that have come before me, and then refining my technique to better meet my needs. I intended to do this in my teaching career as well by modeling John Dewey’s ideas of how people learn. Dewey thought that people were more apt to learn if they were involved in the activity. â€Å"Book learning,† as he referred to it, â€Å"is no substitute for actually doing things.† The origin of my opinion stems from my early and middle childhood. I never wanted to take my parents word that I should not do something, and I always had find out the â€Å"hard way† by experiencing the situation for myself before I learned not to do it. Another root in progressivism that I have is throughout my schooling is that I have noticed that my peers and I excelled better in the classes in which we participated in activities rather than listened to lectures and did book-work assignments. I also believe that i nteractive assignments are the foundation of a good Physical Education Program. Young children and even teenagers have a hard time grasping the concepts of biomechanics, so rather than lecturing on the proper motions of throwing a ball it is much more effective to have the students participate in activities that shows them the effective and non-effective ways to complete a task or skill. My classroom philosophy also contains elements from behaviorism. I believe rewarding and positive reinforcement is the best way to get the results one desires from his/her students.

Internal, External Essay

| Identify the key actors and forces in the company’s marketing environment that affect its ability to serve its target customers effectively.The marketing environment can be defined as everything that surrounds an organization’s environment and can affect its operation.The business environment consists of the actors and forces that affect an organization’s ability to develop and maintain business with its targeted customers. These are the Micro Environment, the Macro environment and the internal environment.The micro-environment of an organization can best be understood as comprising all those other organizations and individuals who directly or indirectly affect the activities of the organization. The following key groups can be identified as: their suppliers, marketing intermediaries, customers, competitors and the public. * Neil Saab, PROCTER’s European head of laundry products development * Edward Arwell, PROCTER’s Chief Marketing Officer * scientists and over 60,000 consumers * Dutch press * PR Firm hired by PROCTER * Europe targeting consumers’ associations, washing machine manufacturers, retailers * and anybody else who would listen * Dutch consumers’ union * Six test institutesThe Macro environment is the non specific aspect in the company’s surrounding that have the potential impact on the organizations strategies. This environment comprises general trends and forces which may not immediately affect the relationships that a company has with its customers, suppliers and intermediaries, but sooner or later, macro-environmental change will alter the nature of these relationships. These are demographic forces, economic factors, natural, technological, political and socio cultural factors. * For ULTRA WASH, they had claimed a technological lead based on their formula and this was keeping them ahead * Environmental campaigners in Sweden were keen on the effects of the product * Freedom of speech allowed Procter to lobby openly against their competitorThe Internal Environment refers to those activities within the local influence which includes it marketing plans and strategies, how they are implemented and its research and development. Actors in the internal environment include: * David Fritz, ULTRA WASH’s global coordinator of detergent marketing * Top executives at ULTRA WASH Head Office in the UK * Other management and staff of ULTRA WASH Show how each of the actors/forces you have identified in question 1, directly (or indirectly) impacted on ULTRA WASH’s final decision to revamp and relaunch the defective Eno/Ersil Power.For ULTRA WASH, the SWOT analysis summarizes the main environmental issues in the form of Strengths, Weaknesses, Opportunities and Threats.Strengths of ULTRA WASH: * Power branded in Netherlands, UK and France * Biggest advance fabric detergent over 20 years * They had the technological lead Weaknesses of ULTRA WASH: * Did not act on private warning from Procter before they went public * Did not effectively counter Procter’s negative campaign against their product * Ultra Wash image damaged and undermined as they were slow to act Opportunities of ULTRA WASH: * To launch Power in 11 other countries Threats of ULTRA WASH: * Flaw discovered in technology by rival competitor * The need to withdraw their once successful product from the market * Leading supermarket emptying shelves of the product * Various tests confirmed damaging effects of their products With all the negative publicity that ULTRA WASH had received from Procter, various media agencies as well as tests that proved the product was in fact damaging, it was in ULTRA WASH’s best interest to revamp and re-launch their product.The Impact of the Actors in the Micro EnvironmentThe lobbying and negative campaigning done by Procter’s executives sensitized the public on the damaging effects of ULTRA WASH’s product therefore reducing the demand in the market.Various Scientists confirmed that the product was faulty also confirming to the public that this product was not ide al for their laundry.The Press and PR Firm hired by Proctor hammered bad publicity that contributed to the decline in sales of this product. As the Customers are the most important to consider, a re launch was necessary to correct the past manufacturing errors and reclaim their loyalty. It was also important to create a new image in the minds of the target market by changing their perception. The Impact of the Actors in the Macro Environment * Legal: ULTRA WASH also had on going legal battle with PROCTOR, it was important to end that chapter and show some differentiation in their rebranded product. * Technological: Advances in Technology would create opportunity for ULTRA WASH to develop a new detergent with the correct product mix that would meet environmental specifications. * Social and Cultural: PROCTOR was able to freely express their opinions and change the perception of the general product thereby reducing the market share of ULTRA WASH. The Impact of the Actors in the Internal EnvironmentThe entire series of events proved that  the Executives and marketing personnel at ULTRA WASH were not fully equipped to handle all the negative publicity and did not act expeditiously to recover from this problem. Top Executives should have heeded the secret warnings of PROCTOR and test their product privately to prevent an international outburst. The strategies were not enough to protect their product. Internal branding was important as ULTRA WASH needed to re create a core product with distinctive values that distinguishes it from its competition. ULTRA WASH needed to highlight the true benefits to be from using their product. Brand strategies must be communicated to staff so that they understand the company character on which the company brand is built. Investment in staff training is required to achieve the service levels required for the brand strategy.In order to be successful and to reclaim their market share, ULTRA WASH would need to revisit their team strategies, review their research and development strategies and improve on their technological advances.| Question #1 A company’s marketing environment refers to factors outside of marketing, which has either a direct or indirect affect on the company’s ability to develop and maintain successful relationships with its target market. (Various Environmental factors Affecting Marketing Function, 2012) An understanding of a company’s marketing environment is instrumental in the development of its SWOT analysis as the marketing department would be able to identify the strengths, weakness, threats and opportunities. The marketing environment can be divided into three sub- categories which are internal environment, micro- environment and macro- environment. (Various Environmental factors Affecting Marketing Function, 2012) Ultra Wash Power detergent was affected by factors and actors from these three marketing environment which hindered the company from serving its target market. The internal marketing environment of a company refers to factors and actors that are part of the company, which the company has control over. These factors have an influence on the operations of the organization and a high level of control is placed over this environment, as the organization can change it strategies to ensure that these factors support marketing. (The marketing environment, n.d.) (Various Environmental factors Affecting  Marketing Function, 2012) Ultra Wash was affect by the following in its effort to serve its target market: – Research and Development: this is the creation of products, improvements to existing products or the production process through a combination of basic and applied research. The aim of research and development is to position the company as a market leader through competitive advantage. (Research and Development , n.d.) – Company’s Imagine- refers to what consumers think about your business when they hear the name of the product or business. (Image , n.d.) – Top Management: this refers to marketing decisions taken by members of the Board of Directors, shareholders and executives. Micro- environment refers to factors and actors that are closely linked to the organization and their decisions and operations directly affect the company’s ability to serve its customers. (The marketing environment, n.d.) Ultra Wash was affected by the following three factors in this environment: – Consumer Behavior- this is how consumers select, purchase and use goods and services to satisfy their wants and needs. (Consumer Buying Behavior) – Market intermediaries: these are third party persons or organizations between the final customer and manufacturer and given the responsibility of promoting, selling and distributing of the goods and services. (Various Environmental factors Affecting Marketing Function, 2012) – Competitors: firms which sell same or similar goods and services in the same market. (Various Environmental factors Affecting Marketing Function, 2012) Marco – Environment are factors which are uncontrollable external to the company. Although these factors directly influence the company marketing decisions, they do not directly affect the company’s ability to serve its customers. (The marketing environment,n.d.) This environment is analyzed through the STEEPLE analysis. The seven areas of focus in the STEEPLE analysis are political, economic, social, technological, environmental, legal and ethical. (Williams, 2013) Of which, technological, environmental, and ethical affected the ability for Ultra Wash to serve its target customers. (The marketing environment, n.d.) Question#2 Internal Environment: – Research and development directly affected the ability of Ultra Wash  to serve its target market as the company did not undertake sufficient research when developing the product. This was evident when they were faced with the facts about how the enzyme â€Å"dirt buster† affects clothing. Also they did not take heed to the warning made by PROCTER, had the company research the information made by their competitors it could have saved them thousands of dollars in damage control and advertising. – Company’s Imagine- With the information about the effects of their detergent being published in the media, the company’s image began to plummet in the eyes of consumers. The company had to take steps to try to rebuild the company’s imagine by offering a new revamped detergent gave them a chance to do this. – Top Management- David Fritz the global coordinator of detergent marketing and the Ultra Wash executives decided to ignore the warnings about the product made by Edward Artwell with the belief that recalling the product would be costly and humiliating to the company and for David Fritz his career. Micro- Environment: – Consumer Behavior- Ultra Wash revenues for the Power detergent was reducing radically due to the information on the detergent which PROCTER released and their campaign against detergent with â€Å"dirt buster†. In order for any company to be able to remain competitive they must be able to attain profits and with the constant decline in Ultra Wash revenues and profit, the company had to make changes to the product to realize an increase the sales and revenues when advertising and promotions did not work. – Market intermediaries- Many supermarket chains considered removing the products from their shelves after being informed by PROCTER about the harmful effects of the Power detergent. In order to maintain relationships with these market intermediaries, who in turn wants to ensure that they are able to maintain good relationship with their customers, Ultra Wash needed to make sure that the standard of the product was improved. This would satisfy customer wants as well as allow Ultra Wash to maintain good relationships the market intermediaries. – Competitors- The actions of the competitors PROCTOR played the biggest part of the decision to revamp and re-launch the defective Power  detergent. PROCTOR tried to assist the Ultra Wash Company by providing them with research concerning the effects of â€Å"dirt buster†; however the company did not listen and proceeded to mass launch the product. As a result of the launch PROCTER released a statement providing the public with the effects of the detergent. Although Ultra Wash made their own releases refuting those claims, increasing advertisement and promotions they were not able to convince consumers otherwise and realized deduced sales. PROCTOR continued to provide the public, including consumers, retailers and consumers’ associations with information on this product until Ultra Wash finally decided to remove the product from all markets. Marco- Environment – Technological- Ultra Wash believe that this new technology would be able to provide them with competitive advantage of being more advanced that they rest of the market. However, in the hurry to become the market leader the technology was not properly research and developed causing the company to experience major losses. – Environmental- Many environmental lobbyist in European and Sweden released public statements about the effects the Power detergent and its affects on clothes. These statements can persuade consumer behavior against a certain product as in this case. – Ethical- Consumer groups such as the Dutch consumer’s union confirmed the damaging effects of the upgraded Power detergent. Ultra Wash needed to ensure that the product standard are to the level the consumers expect as statement against a product will persuade the consumers decisions against the product. All these factors played a major part in the decision taken by Ultra Wash to revamp and re-launch the defective Power Detergent as Ersil tablets. These tablets were able to provide them with the competitive advantage as well as become the market leader for this product. References: Various Environmental factors Affecting Marketing Function. (2012, July 19). Retrieved June 10, 2013, from ebstudies: http://ebstudies.wordpress.com/2012/07/19/various-environmental-factors-affecting-marketing-function/ Consumer Buying Behavior. (n.d.). Retrieved June 11, 2013, from BusinessDictionary.com:

Dear Doug 1

Dear Doug I am glad to hear that you are settled in and that everything is well. It is also a relief to hear that you and your roommate seem to be getting along and I hope that your friendship with Nathan will grow. I have thought about your questions and decided on some ways to help you explain, and help Nathan interpret and understand Christianity. In my life I have experienced the same situation you mentioned about Christian terminology and what it means to be a Christian.I grew up in a Christian home under Christian principles and it had not occurred to me â€Å"why do I believe in Christianity†? Of course this did not occur to me until I was older and had thought about it for some time. I thought about this world and how it could have been created not by mere chance but by something or someone far more intelligent than mere humans, not by chance. This universe and everything in it was created with superior intelligence and for a purpose.I looked into Christianity and saw how God created the earth; a being far above humans because we were made by him; a perfect powerful all knowing being who created us in his likeness to serve a distinct purpose in this world, rather than leaving it up to mere chance. I knew there had to be a reason for this world and a good one! I looked farther into Christianity and the story of how God created the earth called the Gospel. I am sure you have heard of the Gospel and read the story, but you must take into account many things before you explain it to a non-Christian.Many non-Christians are not familiar with Christian terminology because they have not looked into Christianity and read the Bible to understand our belief, and we as Christ’s followers must explain the Gospel in a simplified way for people who are not familiar with certain Christian terminology so they can understand the concept and become more familiar with the terminology. One way you can simplify the meaning of these words is to define them and s implify them in a way that you clearly present the meaning of that word.An example would be instead of saying we are sinful people, you could say we are disobedient or you could define sin as bad behavior or actions that you commit. Use words that people use on regular bases to define a certain word, which will give them a better understanding since they already understand the correct meaning of that word to better understand any Christian terminology. You may not have known, but you have already or at least started to formulate and create your own worldview. A worldview is exactly what it sounds like, it’s the way we interpret, understand, and our opinion about the world and how we view it.A worldview is how you see the world and your opinion or idea of reality. Norman Geisler and William Watkins give a very well thought out worldview explanation and an example that may help you understand, â€Å"It is an interpretive framework through which or by which one makes sense of t he data of life and the world. † A worldview is like a pair of glasses and the only way to view the world and everything in it, is through the pair of glasses, and like the prescription of glasses, everyone’s worldview is different. Now that I have given you an understanding of a worldview I will do my best to explain to you what a Christian worldview is.A Christian worldview would basically be a Christian influence on how you shape your worldview. A Christian worldview would be based on Christian principles that you’ve read and learned about in your life. How you view the world and reality would be based on Christian morals and ethics rather than a different world view based on society’s standards. A Christian worldview is typically a brighter more positive outlook on life rather than a worldview not based on Christianity; it gives you more of a purpose and reason for the questions what? , why? , and how? Your last question I also struggled with and still do from time to time.We all know that we have accepted Christ into our hearts but the greater reason is why. I have asked this question to myself many times and sometimes feel over whelmed, but there is a reason. Take a look around this world; it is full of proof and purpose. The intelligence that was required to form this world was more than mere chance but above normal human intelligence. God a supernatural being who is perfect created this earth for a purpose and with intelligent design. You yourself were made for a purpose and you yourself are far more complex to be created out of mere chance.Also the sacrifice that God made for us to have another chance even though we wronged him, beyond human means of forgiveness, it amazes me how someone could love us so much; still wanting to obtain a relationship with us. Even when we show disobedience and repetitively wrong God he will still forgive us if we truly and honestly ask for forgiveness from him. He gave us free will to make our own decisions to disobey him or to love him. I hope that this letter has assisted you in understanding your questions and I would be glad to attempt and answer more, so keep thinking and writing! I hope everything with your roommate goes well, Daniel

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Essay about Lupus Electronic Health Records Essay about Lupus: Electronic Health Records Southwest Florida College Alicia Howell November 3, 2013 Week 6 Ms. Fish Alicia Howell Week 6 Chapter 7 1. Problem list and problem oriented views of the chart organize the data by problem and encounter date. 2. Problem list provide an up-date list of the diagnosis and conditions that affect that particular pt’s care. 3. Problem list track both acute and chronic conditions. 4. Wellness conditions on the problem lists are used to generate preventive care recommendations for healthy patients. Wellness conditions are based on the age and sex of the patient and are used in health maintenance and preventive screening programs to keep healthy patients healthy. 5. Previous encounters or patient visits. 6. Citing from a previous exam note means to bring a finding into the current encounter usually as a follow-†up to a previous visit. 7. Comparing the change of certain test components over a period of time. 8. Click on the Graph menu, and click on the menu item Weight. 9. Numerical values 10. An order that has been sent to the lab for which no results have been received. 11. Highlight the finding to be graphed, click on the graph menu, click on the menu item "current finding." 12. Plan section of previous encounters. Additional information: Findings from any group can be added to the Care Plan manually. 13. Clicking on the labels over the columns of data. 14. On the Problem List tab right mouse click on a problem and select "Resolved" or "Clear This Problem" from the drop-†down list. Electronic health records can provide many benefits for providers and their patients, but the benefits depend on how they're used. Meaningful use is the set of standards defined by the Centers for Medicare & Medicaid Services (CMS). Incentive Programs that governs the use of electronic health records and allows eligible providers and hospitals to earn incentive payments by meeting specific criteria (cms.gov). The benefits of the meaningful use of EHRs include: Complete and accurate information. With electronic health records, providers have the information they need to provide the best possible care. Providers will know more about their patients and their health history before they walk into the examination room. Better access to information. Electronic health records facilitate greater access to the information providers need to diagnose health problems earlier and improve the health outcomes of their patients. Electronic health records also allow information to be shared more easily among doctors' offices, hospitals, and across health systems, leading to better coordination of care. Patient empowerment. Electronic health records will help empower patients to take a

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Ethics and social responsiblity - Essay Example These incidents are all manifestations of the failure of companies to act in a socially responsible manner. Always, at the other end of the supply chain – the consumers – bear the brunt of the failure of companies to act responsibly. For which reason, this research paper is now being carried out in order to establish ways with which the general public and concerned authorities can evaluate if a company is behaving in a socially responsible manner. This paper shall consider the growing role of ethical considerations in business, as well as the different moral philosophies and ethical standpoints related to CSR. It shall also consider ethics and corruption in its discussion. Practical examples shall be used in order to answer the details needed in this paper. This paper is being conducted in order to establish a comprehensive evaluation of corporate social responsibility and how the general public can be guided in their patronage and purchase of the various products and s ervices in the market. Discussion Corporate social responsibility defined Before any discussion or evaluation of this subject matter can be carried out, it is important to first understand and lay out a standard definition and conceptualization of corporate social responsibility, otherwise known as CSR. ... It is defined more in detail by Carroll (as cited by Kanji, 2009, p. 102) as a pyramid with four distinct elements. The first is economic responsibility; the second is, legal responsibility; the third is ethical responsibility; and the fourth is discretionary responsibility which is otherwise equivalent to philanthropy. This definition however is still considered incomplete because it does not take into consideration the dynamic relationship between corporations and society. The above definitions can be conceptualized on a more comprehensive plain when the elements of social fairness, ethics, environmental rights, human rights are all considered in the management of corporations (Kanji, 2009, p. 102). These elements all have standards of compliance and all help build knowledge and a strong basis for the evaluation of CSR among corporations. Approaches to evaluating CSR There are different ways of evaluating whether or not a company is acting in a socially responsible way. Schermerhor n, Jr. (2010, p. 70) suggests that a company’s CSR performance can be measured based on the following criteria: economic responsibility, legal responsibility, ethical responsibility, and discretionary responsibility. In essence, evaluating a corporation is taking note of the following: 1. Economic responsibility: Is the organization profitable? 2. Legal responsibility: Is the company obeying the law? 3. Ethical responsibility: Is the company doing what is â€Å"right?† 4. Discretionary responsibility: Is the organization contributing to the broader community? (Schermerhorn, Jr., 2010, p. 70). In the current age of the globalized market, mass consumerism has now become the running trend. For corporations wanting to fulfil their CSR, their ability to

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Critically evaluate the usefulness of cognitive theories of learning for the HR practitioner - Essay Example processes and the way in which these thoughts may have an influence on people’s understandings, interactions with their surroundings and their behaviour. Cognitive dissonance may cause disagreements and problems at workplace such as reduction in productivity and increase in the absenteeism or turnover rate of the employees (Schermerhorn et al., 2011). Like all other theories, the cognitive theories also have their strengths and weaknesses. This paper aims at evaluating the usefulness of cognitive theories in helping the HR practitioners. For instance, one of the strengths of cognitive theories is that they provide better understanding and knowledge on how people think. Moreover, based on the many studies done in the past, it has been observed that there are numerous positive influences of cognitive theories. This in turn has helped the cognitive theories to gain popularity since they can be used to understand the thoughts of people in relation to their reactions to their surroundings and to different situations (Bandura, 1989). However, on the other hand, cognitive theories have also faced criticism for having some weaknesses. For instance, there exists no common definition of the different cognitive theories. Nevertheless, the information provided by studying various cognitive theories has been taken into account in understanding an individual’s thoughts and reactions to their environment. This essay aims to e xplore the definition of cognitive theories and critically analyse the advantages and disadvantages of cognitive theories in learning for the HR practitioner. Human resource management practices are influenced by cognitive theories which are based on the assumptions that internal mechanisms like motivation, creativity, intelligence etc determine human behaviour (Shermon, 2004). Bandura (1989) presented the social learning theory according to which people acquire new information and behaviour by observing others. Bandura described learning as a social

My Developing Role as a Mental Health Nurse with my Schizophrenic Essay

My Developing Role as a Mental Health Nurse with my Schizophrenic Patient - Essay Example My client, Greg, had all of these in varying degrees at different times. According to Javitt & Coyle (2004), "Scientists have long viewed schizophrenia as arising out of a disturbance in which brain cells communicate using a signalling chemical, or neurotransmitter, called dopamine" Schizophrenia is fundamentally a physical disease of the brain like Alzheimer's. With schizophrenia, people experience a slow continuing deterioration as they get older, like Alzheimer's, but it is more commonly thought of as a neuro-developmental illness, present at birth, affecting neurological development, and becoming manifest in late adolescence (Javitt & Coyle, 2004). For many individuals, schizophrenia is a severe and enduring illness. While nurses need to understand the symptoms of the illness in order to provide specific care and treatment, it also is important to find out how people with schizophrenia embody the illness. Capturing this knowledge will help nurses to provide more appropriate care to these individuals. Assessment. Greg is the son of a wealthy businessman well-known in the community. He has two sisters but many half-brothers and half-sisters. The problem of Greg is that he is not on the legitimate side of the family. His mother happened to be the former housemaid of the Don. When Greg was young, he had heard all the stories about his father, but everything is hazy now. He had tasted of the good life that some fortune was able to bring just after the Don died. He now has no father but just his mother and two sisters who briefly had enjoyed all the money could bring. Still, their mother would take some trips to the wealthy side of the family and ask for help, but there is a time giving had to stop. While the first family was kind to them, the differences in not being legitimate made early marks in the mind of Greg and his sisters. But it was Greg who tried to work hard to be acceptable as the Don's son. Skinny and sickly as he was, he did everything worthy to be counted. He learned music, did much reading, engaged in philanthropic pursuits, and did some advanced schooling. Greg had worked his way to college and was able to have his name engraved in the school's board for having topped the national teacher's board exam for the year. One of his sisters found her own way through life by holding on to odd jobs, just as the mother did. The other sister became stricken with chronic lapses of schizophrenia much earlier than Greg, and clearly refused to make her own way through life. To her, she is the Don's daughter who needed never to work very hard. After taking his bachelor's degree, Greg had enrolled in a masters' program, then finally to a doctorate degree. There was no stopping with his climbing socially to improve himself. However, he was not able to finish this last degree. It was when he could not anymore stay sane with all the responsibilities. He was stricken hard with schizophrenia - one that came and went but never away. It seemed that he had it all the time, while trying to go to school. Meanwhile, her schizophrenic sister had died. Nursing Diagnosis. One critical fact of schizophrenia to realize is that it interferes with self